Join our team as a Customer Service Rep, and you’ll have the opportunity to build your career with the benefit of working remotely from your home. For our customer service team, it’s all about helping others. We’re looking for people with a passion for building relationships and a knack for problem-solving to join our team and care for our customers.

After the initial on-site training and orientation period, we’ll provide you with office equipment and continued virtual training so that you can feel confident you’re providing the best possible customer service in a work from home environment. Whether answering questions about billing, explaining policy coverage or assuring available products are offered, you’ll be the voice of Progressive to our customers. You’ll have the support of a virtual, collaborative team, which includes ongoing coaching and development.

Pay Rate: $17.00 – $21.00 per hour plus:

• Additional 10% shift differential pay when you work evenings or weekends
• Top performance awards and contests with cash payouts
• An annual gain share bonus of up to 16% of your salary! Our bonus program rewards each of us based on company performance

Training Schedule:

• 7-week On-Site Training: Monday – Friday 10:00 am – 6:45 pm PST
• Work Schedule Options:
o Sunday, Monday, Tuesday, Wednesday and Thursday 9:30 am-6: 30 pm
o Monday, Tuesday, Wednesday, Friday and Saturday 11:00 am-8: 00 pm
o Monday, Wednesday, Thursday, Friday and Saturday 11:00 am-8: 00 pm

Duties & Responsibilities:

• Build trust by understanding the unique needs of our customers, and resolving those needs effectively and efficiently
• Help customers with insurance needs like adding/deleting vehicles and drivers from policies, or processing renewals, cancellations, reinstatements, and payments

Qualifications:

•  One or more years of college education or relevant work experience
• Work or educational experience must include
• Customer service, sales and/or influence others
•  Fast-paced and changing an environment
•  Multitasking and time management skills
• Effectively communicating verbally and in writing
•  Computer skills

Preferred Qualifications:

• Previous remote work experience and/or contact center experience

Benefits & Perks:

As one of the largest auto insurance companies, Progressive offers the confidence and stability that comes with working for a growing, always evolving organization. As an employee, you will enjoy an inclusive culture that embraces strategic thinking, drive, and passion. Progressive employees also benefit from:

• Paid training, tuition assistance, and career development
• Diverse, collaborative team with Employee Resource Groups
• Wellness program with discounts & rewards
• Standard benefits (medical, dental, vision)
• 401k which includes dollar-for-dollar company match of up to 6%

Work From Home Office Details:

• Remote office internet connection should be via DSL or Cable Modem with the minimum speed of 1mbps down and 0.5mbps up
• Your computer or router should be physically connected to the modem by a cable. No wireless connection
• All Progressive hardware you receive needs to be connected to a surge protector
• The designated workspace that is free from noise and other distractions and allows for dedicated focus

Apply today!